1. About Our Digital Products

Primeamusement Shop provides digital products through:

Shop

.

Our products may include digital wallpapers, digital artwork,
AI-generated artwork and other downloadable digital files.

Unless specifically stated otherwise on a product page, products
purchased from our store are digital products only
and no physical product will be shipped.

2. Digital Product Refund Policy

Because our products are digital and may be made available for
immediate download after successful payment, purchases are generally
considered final once access to the digital product has been provided,
subject to applicable consumer laws.

Unlike physical products, downloaded digital products cannot normally
be physically returned to us after delivery.

We therefore encourage customers to carefully review the product
description, preview images, file information and compatibility
details before completing a purchase.

3. When A Refund May Be Available

We will review refund requests where there is a genuine issue with
the purchased digital product or order.

A refund, replacement or other appropriate solution may be considered if:

• You received the wrong digital product
• The supplied digital file is corrupted
• The download file cannot be opened because of a defect in the supplied file
• Your successful payment did not provide access to the purchased product
• You were incorrectly charged more than once for the same order
• A technical problem on our website prevented proper delivery of the purchased product
• The product is materially different from its stated description
• A refund is otherwise required under applicable consumer law

4. Situations Where Refunds Are Normally Not Provided

Subject to applicable consumer law, refunds are generally not provided
for digital products where:

• You changed your mind after purchasing
• You no longer want or need the product
• You accidentally purchased the wrong design
• You expected a physical product despite the product being described as digital
• You do not like the design after completing the purchase
• The product has already been successfully downloaded or accessed
• Your device does not support a file format clearly stated on the product page
• Your screen displays colors differently due to device or display settings
• You purchased a product without reviewing the available description or preview

5. No Physical Returns

Since our store primarily sells downloadable digital products,
there is normally no physical product to return.

You therefore do not need to ship or mail anything back to us when
requesting support regarding a digital purchase.

If we introduce physical products in the future, separate return
conditions may apply and will be communicated where appropriate.

6. Problems Downloading Your Purchase

If you successfully completed payment but cannot access your download,
please contact us before requesting a refund.

Depending on the issue, we may be able to:

• Restore your download access
• Provide a new download link
• Replace a corrupted file
• Confirm your order and payment status
• Help identify a technical problem

Where the issue can reasonably be resolved by providing the purchased
product again, we may provide a replacement download instead of a refund.

7. Corrupted or Defective Files

If a purchased file is corrupted, incomplete or genuinely defective,
please contact us with your order information and a description of
the issue.

We may first attempt to resolve the issue by providing a corrected
or replacement copy of the digital product.

If we cannot provide a functioning replacement within a reasonable
period, we may issue an appropriate refund where applicable.

8. Wrong Product Received

If the downloadable file provided to you is different from the product
you purchased, please contact us and provide your order details.

Once verified, we may provide the correct digital file or issue an
appropriate refund where necessary.

9. Duplicate Payments

If you believe you were charged multiple times for the same order
because of a payment or technical error, please contact us.

We will review the relevant transactions and, where a genuine duplicate
charge is confirmed, arrange an appropriate refund for the duplicate
payment.

10. Accidental Duplicate Purchases

Customers are responsible for checking their shopping cart and order
details before completing payment.

If you accidentally purchase exactly the same digital product more
than once through separate orders, please contact us with both order
numbers.

We will review duplicate-purchase requests individually and determine
whether a refund can be provided based on the circumstances and
applicable law.

11. Product Appearance & Screen Differences

Digital artwork and wallpapers may appear slightly different depending
on the device used to view them.

Differences may be caused by:

• Screen resolution
• Display brightness
• Color calibration
• Device type
• Operating system
• Monitor or mobile display settings

Minor differences in color or display appearance caused by a customer’s
device are generally not considered defects in the digital product.

12. AI-Generated Artwork

Some products available through our store may be created or assisted
using artificial intelligence technology.

AI-generated artwork may contain artistic variations, unusual details
or small visual imperfections that form part of the supplied artwork.

Customers should carefully review available preview images before
purchasing an AI-generated product.

A refund will not normally be provided simply because a customer
changes their opinion about the artistic style after purchasing,
subject to applicable law.

13. File Compatibility

Before purchasing, customers should review any file format, resolution,
dimensions or compatibility information shown on the product page.

We cannot guarantee that every digital product will be compatible
with every device, operating system, application or software version.

A compatibility issue caused solely by a customer’s device or software
will not normally qualify for a refund where the relevant product
requirements were clearly disclosed before purchase.

14. How to Request a Refund

If you believe your purchase qualifies for a refund, please contact
us as soon as reasonably possible after discovering the issue.

Please provide:

• Your full name
• Email address used when placing the order
• Order number
• Name of the purchased product
• A clear description of the problem
• Screenshots where they may help us understand the issue

Providing complete information will help us review your request
more efficiently.

15. Refund Review Process

Refund requests are reviewed individually.

We may verify information including the order, payment status,
downloadable product, download access and the issue reported by
the customer.

Where appropriate, we may first attempt to resolve the issue by
providing technical assistance or a replacement digital file.

If a refund is approved, we will process it using an appropriate
available refund method.

16. Approved Refunds

Where a refund request is approved, the refund will normally be
initiated through the payment method or payment provider associated
with the original purchase where technically possible.

After we initiate an approved refund, the time required for the
amount to appear in your account may depend on your bank, card issuer
or payment provider.

17. Download Access After A Refund

If a refund is issued for a digital product, your permission to use
that refunded product may be revoked where applicable.

You should stop using and distributing any refunded digital product
and delete downloaded copies where required under the applicable
product license.

18. Chargebacks & Payment Disputes

If you experience a problem with an order, we encourage you to contact
us first so that we have an opportunity to investigate and resolve
the issue.

Fraudulent or abusive payment disputes may result in restrictions on
future purchases or customer account access where permitted by law.

19. Promotional & Discounted Products

Unless otherwise stated, digital products purchased using a coupon,
discount or promotional price are subject to the same refund conditions
described in this policy.

The fact that a product was discounted does not remove any mandatory
consumer rights that may apply.

20. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude,
restrict or replace any mandatory consumer rights that apply under
applicable law.

Where applicable consumer protection laws provide rights that conflict
with a provision of this policy, the mandatory legal rights will apply.

21. Changes to This Policy

We may update this Refund & Returns Policy from time to time to
reflect changes to our products, website, payment methods, business
practices or applicable legal requirements.

When we update this policy, the revised version will be published on
this page together with an updated revision date.